MDS Customer Support
MDS continues to manage and support a variety of e-commerce functions following the launch of ShopUW+. See below for areas where MDS continues to provide support. For other ShopUW+ system administration functions historically handled by MDS staff in Shop@UW, please contact UWSA Problem Solvers.
Functions Supported by MDS
MD # Account Administration
With the Workday implementation, MD accounts are now only used for MDS storage related financial transactions and service requests. Please contact MDS Customer Service to update your funding.
MDS-CORESTOCK
The Verona Operations MDS warehouse maintains an inventory of popular products so you can take advantage of bulk pricing and reduce delivery times on orders.
ShopUW+ Order Info and Package Tracking
Users should contact MDS Customer Service for ShopUW+ order details.
Request ShopUW+ order tracking information by filling out the package tracking request form:
ShopUW+ Order Returns and Return Pick-up Requests
Return information, including MDS-CORESTOCK returns, is available on ShopUW+ Essentials. You can request MDS pick up authorized returns for certain vendors.
AIRGAS Cylinder Rental Charges
Updates to cylinder rental funding may be submitted on the form below. For other billing questions, please contact MDS Customer Service.
Questions about Airgas orders and cylinder pickups should be routed directly to Airgas at mwe.madison@airgas.com or (608) 241-1440.
The Cylinder Rent Pickup Request form can be found here: Cylinder Pickup
Request UPS Package Shipping
MDS will collect, process, and ship your UPS package or freight upon request. Processing and shipping charges will be applied to your provided funding string. UPS collects all outbound packages from MDS each weekday.
