For UW-Madison Departments

Frequently Asked Questions (FAQs)

Various warehouse shelves are filled with various furniture items, cardboard boxes, pallets, and other items available for auction.

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What does the acronym SWAP stand for?

SWAP stands for Surplus With A Purpose. SWAP is an environmental steward for the University working to minimize our environmental footprint. Through store sales, online auctions, inter-agency transfers, and donations, we’re able to re-purpose or properly recycle over 92% of the 20 tons of material we receive each week.

Can my department purchase from the SWAP Online Auction site?

Yes! Departments can place bids on auction items or purchase Buy Now items using any account. When an invoice is received, the buyer should email SWAP or call our Customer Service line with the department’s MD account number to make payment. Tax will be removed from the invoice for all MD account purchases.

Can I pick up my Department's auction items?

Once SWAP confirms the Exchange Request, the items located at SWAP can be picked up at 1061 Thousand Oaks Trail, Verona, WI 53593, Monday through Friday 8:30 a.m. – 3:30 p.m. Your receipt will be with the item(s).

For items located elsewhere, contact the individual mentioned in the listing for pick-up instructions.

What do I do if I don’t have an MD Account Number or need to edit an existing one?

Check with others in your department first. Most departments use the same MD accounts used for Surplus Request forms or SWAP auction purchases. Your accounting department may be able to assist.

If you’re unable to discover an active MD account and need to create one or you would like to edit a current account, submit a MD New Account Set-up / Revision Request Form.

Have the items listed on the Auctions or Exchange been tested?

No. Unless otherwise noted in the description, items should be considered untested and functionality is not guaranteed. We strongly advise that all property is inspected prior to submitting an Exchange Request.

Can I view and test the item before I acquire it?

Yes, but we ask that you schedule an appointment to do so. Send us an email at and let us know when you’d like to stop by. We’re located at 1061 Thousand Oaks Trail, Verona and our hours are Monday through Friday 8:30 a.m. – 3:30 p.m.

For items located on campus, contact the department to discuss viewing/testing options.

Is delivery available for items purchased by my Department on the Auction website?

Delivery services via MDS are available in most cases. If the delivery is approved by MDS, the items will be brought to the department’s loading dock or receiving area where ShopUW+ items are placed. An additional delivery fee will be charged to the department’s MD account.

Are refunds allowed?

Unfortunately, no. All items are offered as-is. All property acquired through this program become the department’s responsibility once pick-up or delivery occurs. Departments can submit a Surplus Request Form to request pick-up of items that are no longer needed.

Who can request property from the Surplus Exchange?

Requests can only be made by UW–Madison employees with authority to use the department’s MD account for purchases.

Can UW employees request property from the Exchange for personal use?

No. All items must be acquired for the department’s programmatic use and all University surplus property disposal rules must be followed when the property is no longer needed. Acquired property cannot be sold or donated to private or non-profit individuals or organizations without authorization from SWAP. Acquiring property through this program for personal use is strictly prohibited.

What is the cost to use the Exchange?

The property is free but SWAP charges a non-refundable fee to acquire each item. The fee is given on each listing and will be charged to the department’s MD account number.

Contact SWAP Support

Find accounting Services

1061 Thousand Oaks Trail
Verona, WI 53593

email Accounting Services

General Inquiries:

Call accounting services

General Inquiries:
(608) 497-4420